Privacy Policy.

Last updated: 28th June 2025

At STAYD, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

You can access a copy of the Privacy Act 1998 (Cth) at Privacy Act 1988 - Federal Register of Legislation

WHAT WE COLLECT YOUR INFORMATION FOR

We may collect the following types of personal information when you visit our website or make a purchase:

  • Your name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely via third-party providers)

  • Order history

  • Any other information you voluntarily provide (e.g., via contact forms)

We also collect limited non-personal information through cookies and analytics tools, such as your browser type, IP address, and website usage patterns.

HOW WE COLLECT YOUR INFORMATION

We collect your personal information when you:

  • Place an order on our website

  • Subscribe to our newsletter

  • Contact us via forms or email

  • Engage with us on social media or through promotions

WHY WE COLLECT YOUR INFORMATION

We collect your information to:

  • Process and deliver your orders

  • Communicate with you about your purchase

  • Respond to your inquiries

  • Send marketing emails (only if you opt in)

  • Improve our website and customer experience

  • Fulfil legal and regulatory obligations

HOW WE STORE AND PROTECT YOUR INFORMATION

Your information is stored securely using reputable hosting and e-commerce platforms. We implement appropriate technical and organisational measures to protect against unauthorised access, misuse, or loss of personal data. We do not store your payment information directly; all transactions are processed securely via Stripe.

SHARING YOUR INFORMATION

We may share your personal information with third parties who help us operate our business, including:

  • Payment processors

  • Shipping and logistics providers

  • Email and marketing platforms (e.g., Mailchimp)

  • Website hosting and analytics services

We do not sell, rent, or trade your personal information.

COOKIES AND ANALYTICS

We use cookies and similar tracking technologies to:

  • Improve your browsing experience

  • Understand how users interact with our website

  • Personalise content or advertising (if applicable)

You can disable cookies through your browser settings, but some features of the site may not function correctly.

MARKETING COMMUNICATIONS

If you opt in to our newsletter or promotional emails, we may send you updates, offers, and news. You can unsubscribe at any time using the link provided in the email.

UPDATING YOUR INFORMATION

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to your information

  • Withdraw consent to data use (where applicable)

To make a request, contact us at: support@stayd.com.au

POLICY UPDATES

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “last modified” date.

CONTACT US

If you have any questions or concerns about this policy or how we handle your data, please contact:

📧 support@stayd.com.au 📞 0490 133 261 📍 3 Grenadier Grove, Hillside, VIC 3037